I know I can spoof my useragent, it’s just ridiculous that such a massive app doesn’t support an equally massive browser.

  • WhatAmLemmy@lemmy.worldEnglish
    884·
    5 months ago

    Try the user agent switcher add-on. The volume of times I’ve changed my agent to chrome and had a site work perfectly is infuriating.

    • TastehWaffleZ@lemmy.world
      8·
      5 months ago

      My problem was that CloudFlare refused to validate me when I have it enabled. I could have stock FF UA, but if my user agent switcher addon isn’t disabled then I didn’t get to use Crunchyroll and a few other sporadic sites.

      • InternetUser2012@midwest.social
        1·
        5 months ago

        I haven’t been able to use a cloudfare website for a while now. If they’re going to make me go through hoops because I refuse to use chrome, fuck it, they don’t get my business.

        • TastehWaffleZ@lemmy.world
          1·
          5 months ago

          FF works with CloudFlare sites, just not with that extension enabled. It doesn’t make sense that they’d purposely block sites if you have a UA switcher that isn’t even changing the UA so I’m hoping it’s a bug that will get fixed

          • refalo@programming.dev
            2·
            5 months ago

            it depends on how much anti-fingerprinting you’ve setup. I only get endless captchas from every site and ended up just using an extension that blocks all crimeflare sites and redirects to an archive.org version of the page.

          • InternetUser2012@midwest.social
            1·
            5 months ago

            I have a setting somewhere that pisses off cloudflare then. It doesn’t matter what I do with FF, it just keeps making me click the checkmark over and over.

            • TastehWaffleZ@lemmy.world
              1·
              5 months ago

              That was my experience as well until I read a comment on Reddit that disabling the UA switcher addon in Firefox’s settings fixes it. It’s really annoying having to enable it every time I want to pretend to use Chrome but at least I can watch anime again.

    • whoareu@lemmy.ca
      3·
      5 months ago

      I still doesn’t work even if I have changed user agent to chrome. I guess they have some other mechanism to find the browser.

  • Dog@lemmy.worldEnglish
    49·
    5 months ago

    You should submit something to the webcompat website. It would help and they’ll contact Snapchat and see what they can do.

    • Moonrise2473@feddit.it
      121·
      5 months ago

      I doubt that a company with billions in revenue and thousands of coders is going to change mind after that. They exactly know how many people are getting the error and intentionally decided to implement it

      • Otter@lemmy.caEnglish
        7·
        5 months ago

        At the same time, the variables in that calculation might change over time. If it becomes easy enough for them to support it, or the costs of not supporting it get too high, they might change their minds.

        Alternatively: wean yourself and your friends off of snapchat. In my part of the world, snapchat isn’t popular anymore. It doesn’t offer anything new and so barely anyone uses it.

      • Dog@lemmy.worldEnglish
        5·
        5 months ago

        If Snapchat does nothing, the Firefox team will change the user agent to trick the website into thinking it’s something else.

        • Moonrise2473@feddit.it
          2·
          5 months ago

          I don’t think they ever did that, otherwise add-ons like “Google search fixer” that change the user agent wouldn’t exist. (My fix in that case is don’t use Google at all - installing an add-on otherwise amp links aren’t shown and the useless ai search isn’t available doesn’t make sense, that’s a plus)

  • MangoPenguin@lemmy.blahaj.zoneEnglish
    392·
    5 months ago

    I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small, they probably see such a small amount of users with Firefox and they just decided not to support it.

    • kia@lemmy.caEnglish
      561·
      5 months ago

      In this day and age it’s more work to explicitly not support a browser than it is to support it…

        • BluescreenOfDeath@lemmy.worldEnglish
          221·
          5 months ago

          So often just swapping the user agent from Firefox to Chrome makes these sites work flawlessly. So they’re putting in extra code to detect Firefox and serve a “we don’t support your browser” page when they could just… not. And if a user complains about X, they could say we don’t test on Firefox, try on Chrome.

          • owenfromcanada@lemmy.worldEnglish
            14·
            5 months ago

            Yeah, but by putting up the “we don’t support this” banner, they won’t have to deal with the complaints in the first place.

            It’s also possible they want people to use Chromium for telemetry or other data-collection reasons, not sure.

      • Otter@lemmy.caEnglish
        8·
        5 months ago

        Another side I haven’t seen mentioned

        It might be easier to track users in Chrome. If even a few users open it in chrome instead of Firefox, that’s a benefit for them

        • kia@lemmy.caEnglish
          2·
          5 months ago

          Yeah, I’m sure Chrome works well with Google Analytics tools which seem to be on every site nowadays…

    • thingsiplay@beehaw.org
      9·
      5 months ago

      I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small

      I argue it's 0, as it does not work.

      It’s a joke, I know what you are meaning; you meant using both separately.

    • Evilcoleslaw@lemmy.world
      1·
      5 months ago

      Snapchat has been a shit company for years. They threatened to sue third party client developers for Windows Phone, they purposely degrade camera quality on Android, etc (For awhile on Android they were just screenshotting the viewfinder instead of actually using the camera APIs.)

  • Vincent@feddit.nl
    32·
    5 months ago

    As @[email protected] always emphasises: make sure to file a report at https://webcompat.com!

    We ask everyone to file their reports, because all reports are really useful. Even if we don’t respond to every single thing you report, it’s a signal that we’re processing in many different ways. (…) please, keep reporting all issues you see, because every single blip counts!

    https://www.reddit.com/r/firefox/comments/1de7bu1/comment/l8ghtr2/

    • toastal@lemmy.ml
      6·
      5 months ago

      You are supposed to do feature detection, not user agent detection since it is easily spoofed, isn’t realiable, & doesn’t account for literally all the alternative UAs that can support it. This is bad/lazy practice.

      Fx doesn’t always have all the features you need, but often it usually does & where I have seen this as being deployed is management saying it isn’t worth the effort to support. Just having one person on the team running Fx is usually enough to catch the game-breaking bugs.

      • refalo@programming.dev
        1·
        5 months ago

        FYI navigator.platform and friends will still return Linux, even in Tor Browser… so it’s still trivially easy to detect your OS, Browser etc. and block that even without the user agent.

        • toastal@lemmy.ml
          2·
          5 months ago

          That’s still not feature detection & is in the exact same sniffing category

  • dorumon@lemmy.world
    18·
    5 months ago

    It actually works just fine if you change your user agent. BTW Snapchat likes to break support for Firefox or re-enable support all the time. Don’t know what their issue is but whatever.

    • potentiallynotfelix@lemdro.idOPEnglish
      1·
      5 months ago

      Doesn’t for me for some reason… I change to chrome on windows and just get an “Oops something went wrong…” I think it might be because I forgot my password and tried like 10 of them so it locked me out, however.

  • jbk@discuss.tchncs.de
    15·
    5 months ago

    doesn’t it utilize some fancy camera APIs or whatever? last time I tried it on firefox with a spoofed user agent there were errors in the console

  • thingsiplay@beehaw.org
    10·
    5 months ago

    Can you get away with a change of the “User Agent”? Edit (: Reading is hard. I only read the title and looked at the screenshot, without reading the body text of the post. So my question is answered. Sorry for wasting time.)