All three major telcos have been warning customers to make sure they upgrade from 3G-only devices, but also to check if their 4G and 5G devices have something called Voice over LTE (VoLTE), so that they don’t get caught out when 3G networks shut down.

Telstra and Optus 3G shutdowns

Telstra: June 30, 2024

Other affected carriers using the Telstra network include:

  • ALDI Mobile
  • Belong
  • Boost Mobile
  • Exetel
  • Lycamobile
  • MATE
  • More
  • numobile
  • Superloop
  • Tangerine
  • Woolworths Mobile

Optus: September, 2024

Other affected carriers using the Optus network include:

  • amaysim
  • Aussie Broadband
  • Catch Connect
  • Circles.Life
  • Coles Mobile
  • Dodo
  • iPrimus
  • Moose Mobile
  • Southern Phone
  • SpinTel
  • Yomojo

The 25 most common devices which may be affected

According to the Australian Mobile Telecommunications Association.

  • Alcatel 2038
  • Alcatel OneTouch 2045
  • Apple iPhone 5
  • Apple iPhone 5C
  • Apple iPhone 5S
  • Aspera A42
  • Doro PhoneEasy 623 OPTUS
  • Doro 6521
  • Google Pixel 2 XL
  • Huawei E5331
  • Huawei E5251s-2
  • Huawei Y6 Prime
  • Nokia 301
  • Oppo A57
  • Oppo F1s
  • Oppo F5 Youth
  • Optus X Smart
  • Samsung Galaxy J1 Mini
  • Samsung Galaxy S5
  • ZTE Blade A0605
  • rainynight65@feddit.de
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    8 months ago

    So, they will shut down 3G in areas that already have poor mobile coverage, even with 4G, and that won’t get 5G any time soon. This will increase the number of people with poor mobile coverage and no other options. If at least there was some form of commitment to roll out 5G quickly and comprehensively, or some visibility of rollout plans, but there’s not even that. So once again, we are at the mercy of the profit-driven service providers, who haven’t expanded 5G past the major population centres in the five years since it has become available, and have no clear intentions of doing so.

    • Dave.@aussie.zone
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      8 months ago

      Satellite cellular coverage will probably swoop in and make an absolute shitload for one of the telcos.

      See Vodafone’s plan for NZ, it’ll probably end up being the same here. Even just getting country-wide data and SMS would be a hell of an improvement over what’s available now.

    • Clent@lemmy.world
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      8 months ago

      They are shutting down 3G to reclaim the bandwidth to use for 5G. Spectrum is precious to the carriers and it’s not going to sit unused.

      They are completely turn off analog, it’s all digital from here forward, which saves a lot of bandwidth. It will be worth it. Shutting down 3G will allow them to turn up 5G, it’s a necessary step to reach the promises of 5G.

      This already happened with the previous generations but there were fewer devices, landlines were still common, and there were tech reasons to upgrade regularly.

      Now people are holding onto devices for a decade. It’s not a significant number but even 1% in an age where cellphones are often the only form of communication it’s a lot of people.

      And it’s critical that people know this is happening since they will lose the ability to contact emergency services.

    • No1@aussie.zone
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      8 months ago

      And there are a bunch of plans that are 4G only anyways.

      The ones with 5G also cost a lot more.

      • spartanatreyu@programming.dev
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        8 months ago

        The ones with 5G also cost a lot more.

        What is the “ones” that you are referring to?

        Are there plans that differenciate between 4g and 5g?

        Or do you mean phones, or towers/infrastructure?

        Because both the modems in phones and the infrastructure goes down as their production is scaled up. I don’t think there’s any new mainstream modem chipsets that don’t support 5g anymore.

        • No1@aussie.zone
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          8 months ago

          I was talking about plans, so I meant the plans with 5G will usually cost more.

          Cheapy plans/providers are usually 4G only. But with the relatively short range for 5g, unless heaps of 5g towers/access points are added, a lot of people won’t notice any difference except maybe battery drain.

          Maybe the Telcos will add 5g access points to all their customers routers. Maybe the NBN could add it to their modems. There’s been talk about adding it to power poles and street lights lol. Of course, anything out of a town or city will be pretty unlikely to get 5g.

        • indomara@lemmy.world
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          8 months ago

          Yes, most of the pre-paid carriers I have checked have more expensive 5g plans. I am with aldi mobile which does.

  • Julian@lemm.ee
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    8 months ago

    There’s this cool thing at&t did where even if you have volte and 4g, your phone still won’t work if it isn’t on their specific whitelist.

    Had a very fun time after I missed a phone interview because of that.

    • No1@aussie.zone
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      8 months ago

      Oh, you mean like Telstra VoLTE compatible devices? Where only devices sold by Telstra are officially supported?

      “If you didn’t buy your device from Telstra, you’ll need to get technical assistance to see if you can enable VoLTE on your compatible device”.

      • Julian@lemm.ee
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        8 months ago

        Yeah it was a similar deal. At&t has a whitelist of phones they support with VoLTE, and if you’re not on it you’re screwed.

  • calamityjanitor@lemmy.world
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    8 months ago

    Telcos are acting like switching off 3G is no big deal, since LTE has been around since 2012, get with the times! VoLTE has only been around since 2016, and even then, was limited to approved models. And only worked if you bought the phone directly from the telco. And only if you had postpaid plan. And only if your account had a “VoLTE enable” flag set by calling them.

    To this day, when it doesn’t work phone makers and telcos will point the finger at each other, leaving customers with no clue who to chase for a solution. All parties still act like VoLTE is a nice to have and not a requirement. I really believe the rush to deploy 5G was to have the pretence to shut off 3G and force customers to buy new phones.

    I had to root my phone, then use diagnostic serial access to the Qualcomm modem and Russian software to make VoLTE work on my 5G 2020 phone. I fear BYO mobile plans are dead now, buying direct from telcos is the only way they’ll help you be able to make calls on your phone.

    • RisingSwell@lemmy.world
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      8 months ago

      Seems like a lot of work to make VoLTE work on your phone. I have a budget Chinese phone from like 5 years ago and all I did was type in a code on the caller part and instantly got VoLTE without any interaction with my carrier (Vodafone) or any downsides at all.

  • maniacalmanicmania@aussie.zone
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    8 months ago

    Wasn’t too happy about the thought of having to buy a new phone. Checks out VoLTE is included and enabled. That’s it right?

    • zurohki@aussie.zone
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      8 months ago

      Yep. You need 4G to connect to the network and VoLTE to make calls over native 4G. If in doubt turn off Wifi then make a voice call. Look at the phone’s screen to see if it still says “4G”.

  • Mittens_meow@aussie.zone
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    8 months ago

    I still get 3G sometimes 50km from the Melbourne cbd, despite having a 5g capable phone direct with Telstra. This cut off is a problem in these areas where reception is terrible.

    • TinyBreak@aussie.zone
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      8 months ago

      5G was supposed to be better for regional coverage, but MAAAAN does my phone fail over to 3g a fair bit.

  • skittlebrau@lemmy.world
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    8 months ago

    Since all voice calls will be through VoLTE, does that mean call quality for everyone will seem noticeably better? I imagine there’ll still be a fallback low quality codec that gets used in low bandwidth scenarios - would even that sound better in practice?

  • No1@aussie.zone
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    8 months ago

    The other thing that pisses me off about 5G is that the higher speeds are only over very short distances. So unless you’re close to a tower or they start rolling out a heap more towers, most people won’t get any benefit over 4g

    I know where I live, and where the tower is, I can’t get 5g.

    I find it even funnier when some providers offer 5g plans capped at 100mbps, which is the same speed as their 4g plans

    And don’t forget 5g uses more battery than 4g, so unless you need the speed, turn it off and just use 4g.

    I’ve got no use for 5g unless I was going to use it instead of NBN. And it doesn’t beat fiber or HFC as far as I can tell… either in price or performance.

  • Paradoxvoid@aussie.zone
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    8 months ago

    What’s more interesting about the shutdown is how this might affect IoT devices that rely on 3G - e.g. Canberra’s public transit system uses the Optus 3G network to enable its MyWay card system - once it goes down, what will that mean for commuters (especially given that Transport Canberra doesn’t accept cash on buses since COVID).

  • No1@aussie.zone
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    8 months ago

    My last whinge on this topic.

    In the Android world, you could improve security and effectively extend the life of the phone by installing a 3rd party ROM, eg LineageOS. Depending on the community and skills of interested developers, this could continue being updated and even included upgrades to new Android versions with new features for years after the manufacturer abandoned it.

    But some phones have proprietary implementations for VoLTE and VoWiFi. Eg on my Samsung phone,.which will soon stop receiving Samsung updates, everything on any AOSP based ROM works except VoLTE and VoWiFi.

    So, this effectively makes these 3rd party OS’s useless. You won’t be able to take or make calls.

    I’m not happy about that, and make make sure my next phone purchase will have VoLTE etc available on AOSP

    • Ilandar@aussie.zone
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      8 months ago

      I am potentially in the same boat. I’ll need to wait for the Optus shutdown date to be sure, though. Hopefully my older phones continue to work since they are all still being regularly updated and are superior in some ways to modern smartphones (size, headphone jack, SD card, no selfie notch, etc).

  • AutoTL;DR@lemmings.worldB
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    8 months ago

    This is the best summary I could come up with:


    More Australians like Serge are likely to be caught out by further 3G shutdowns this year, with millions of Telstra and Optus customers (as well as those using smaller providers on those two networks) to lose 3G coverage in the coming months.

    Serge said he also checked the phones of some family members and found some of their devices also didn’t have VoLTE enabled by default, which caused issues when their 3G network disappeared.

    However, Telecommunications Industry Ombudsman Cynthia Gebert said telcos were not required by law to continue to offer 3G services, which is why her office could not refer complaints it received about the decision to shut down 3G networks to any regulator.

    The ombudsman’s office said it would “not be able to handle complaints about having no coverage as a result of the shutdown, requests for the 3G network to stay connected, or handsets and devices that are no longer working and were not supplied as part of a current contract”.

    What’s more, a 2023 report by the Australian Competition and Consumer Commission (ACCC) found that many remote Indigenous communities were still relying on 3G networks, and already had poor or no coverage.

    Mr Gregory from RMIT said the major telcos had been communicating the change with customers “reasonably well”, but smaller providers — also known as Mobile Virtual Network Operators, or MVNOs — appeared to be less proactive.


    The original article contains 1,418 words, the summary contains 232 words. Saved 84%. I’m a bot and I’m open source!

  • TinyBreak@aussie.zone
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    8 months ago

    Man if you are rocking any of those devices though its absolutely time to upgrade. Unless you use your phone for calls and text only and NOTHING else its a huge security risk to be using something that old and so far out of date.