r/technology Feb 03 '23

Netflix says strict new password sharing rules were posted in error Business


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u/nazrad Feb 03 '23

The problem with this logic is that US based customer support were fielding questions all day about how it impacts customers. They were able to handle these questions because they were already trained for it. You don’t train your staff to handle questions about policy changes that don’t effect that country.


u/radiokungfu Feb 03 '23

Or theyre trained to handle multiple regions, meaning they talk to people who have this restriction AND people who dont. Doesnt necessarily mean theyre already about to implement it in other regions, just that theyve had training. I used to work for em and dealt with similar things. Bet your ass tho, if its being tested elsewhere, its gonna go everywhere soon enough.


u/NGGJamie Feb 04 '23 edited Feb 04 '23

Even if they handle multiple regions, the whole thing is odd.

If it was hypothetically a mistake, why would they leave it up on the help docs while receiving major PR blowback? They didn't put out the flames and claim it was an error until a day later.

Why would the agents responding to US inquiries not know that it was an error? If they knew, they could easily just tell people to ignore it, because it wasn't meant for them and was going to be retracted once the right people got things in order. When floods of things like this come in, someone higher up is probably going to clarify on what the right response is, or provide a document detailing things.

Viewing it as a genuine error has a lot of holes no matter how you look at it.


u/radiokungfu Feb 04 '23

Not sure I can answer all those, just wanted to provide a slightly different outlook from someone who used to do their CS.


u/NGGJamie Feb 04 '23

The questions were meant to be rhetorical, wasn't meaning to call you out.


u/Bannon9k Feb 03 '23

Careful, you're bringing logic into a Reddit discussion on Netflix.


u/radiokungfu Feb 03 '23

Kinda confused how I got downvoted just for contextualizing the issue.


u/Bannon9k Feb 03 '23

It's Reddit, man. Anything even slightly resembling support for the "Evil Corporation of the Week" gets downvoted into oblivion.


u/Darleth Feb 04 '23

Or he got downvoted because it is complete nonsense.

Why would netflix train their ENGLISH SPEAKING CUSTOMER SUPPORT for those exact inquiries, when the "accidentally released FAQ" was "intended" for 3 non-english speaking countries? Not saying that nobody there can speak or understand english, but its highly unlikely that people from said countries would want to talk to an american customer support service in english, but rather in their own language.