r/technology • u/chrisdh79 • Feb 03 '23

Netflix says strict new password sharing rules were posted in error Business

https://appleinsider.com/articles/23/02/03/netflix-says-strict-new-password-sharing-rules-were-posted-in-error
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u/per08 Feb 03 '23

How could the perception of this move be considered to be positive by anyone? Oh Netflix is about to charge me more for the same thing, hooray! (?)

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u/fffangold Feb 03 '23

You would be surprised how much corporate will reframe things as a positive for the customer even when it's a negative.

For instance, when I worked retail, we had an "item of the week" that was at checkout. You had to offer it to customers, and if you didn't offer it and the customer called you out on it, they got the item for free. And then, of course, the person who didn't offer it got written up by management for not trying to sell the item.

We were told the customer might want or need the item, and once offered see the benefit in buying it. In reality, most customers hated being offered the item, with reactions ranging from a hurried decline, proactively asking us not to offer it, and occasionally getting legitimately upset about us trying to sell them more crap. But of course, once in awhile someone would call us out because hey, free item.

But in the end, customers, on the whole, hated it, but corporate was always like "but what if they want it and you don't offer? See, it is good for customers!"

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u/Urag-gro_Shub Feb 03 '23

CVS did this years back when I worked at the pharmacy, except instead of trying to sell something, we were supposed to say 'Mr./Mrs. So-and-So' three times during the transaction. Was supposed to give us a "small town vibe", (It's not a small town). So then when everyone refused to because that's stupid, they put up a sign offering customers a $25 gift card if they called us out for not doing it.

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u/Holovoid Feb 04 '23

So then when everyone refused to because that's stupid, they put up a sign offering customers a $25 gift card if they called us out for not doing it.

Honestly with this shit I'd just do it all the time and point out the gift card policy just to see how much money I could wrack up from the shitty company before they fired me.

I'd invite literally everyone I knew to try to get as many gift cards as possible. It'll never bleed em dry but fuck em, if you work at CVS you can literally get a job at almost anywhere else on the planet and it'll be as good or better.