r/technology • u/chrisdh79 • Feb 03 '23

Netflix says strict new password sharing rules were posted in error Business

https://appleinsider.com/articles/23/02/03/netflix-says-strict-new-password-sharing-rules-were-posted-in-error
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u/per08 Feb 03 '23

How could the perception of this move be considered to be positive by anyone? Oh Netflix is about to charge me more for the same thing, hooray! (?)

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u/fffangold Feb 03 '23

You would be surprised how much corporate will reframe things as a positive for the customer even when it's a negative.

For instance, when I worked retail, we had an "item of the week" that was at checkout. You had to offer it to customers, and if you didn't offer it and the customer called you out on it, they got the item for free. And then, of course, the person who didn't offer it got written up by management for not trying to sell the item.

We were told the customer might want or need the item, and once offered see the benefit in buying it. In reality, most customers hated being offered the item, with reactions ranging from a hurried decline, proactively asking us not to offer it, and occasionally getting legitimately upset about us trying to sell them more crap. But of course, once in awhile someone would call us out because hey, free item.

But in the end, customers, on the whole, hated it, but corporate was always like "but what if they want it and you don't offer? See, it is good for customers!"

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u/Rough-Cry6357 Feb 03 '23 edited Feb 03 '23

I remember working at a dollar store in high school where they did this except with the added bonus of the customer getting a free chocolate bar if they called you out on it.

So basically corporate turned customers into snitches against employees. Customers would try to distract you or blurt out that you didn’t offer the item before you had a chance just to get a shitty generic brand chocolate bar, not realizing we got in trouble for “losing” our candy. And if you lost 3 candy bars, you would get fired. Can’t understand how it would help anyone but people loved to try and get that candy

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u/waldojim42 Feb 04 '23

I would literally stop what I was doing, and walk. The moment one of them pulled that. And when the customer got upset, I would just say "that was number 3. I just got fired. Enjoy your candy bar." And fucking walk.

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u/NGGJamie Feb 04 '23

I have a friend that worked for a dollar store that walked out. The entire store was him plus 3 women, and the women were all a clique. So the woman he was usually paired with would walk outside for a break and disappear for hours at a time. Manager was part of the clique so he'd get in trouble instead for complaining.

One day she went out there and left him alone for a long time. He said screw it, clocked out, went home, and left the place unattended without looking back.

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u/rastilin Feb 04 '23

This is the way. There's abuse for high pay, and there's a great working environment with low pay. But if you're being abused for low pay then just walk.