r/techsupport Jul 26 '21 Silver Helpful Wholesome Hugz

Recommended wiki articles (including malware removal)

523 Upvotes

r/techsupport 1h ago

Open | Software Nvidia 526.98 driver F'd up my computer

Upvotes

I think I have an issue with my rtx 3070.

Story:

So about two years ago i upgraded multiple components on my pc. I bought:

ASUS ROG Strix B550-F GAMING

MSI GeForce RTX 3070 VENTUS 2X OC

AMD Ryzen 5 5600X CPU

My pc was running perfectly until I bought a new screen a year later. I bought UltraGear 34GN850-B, and it was perfect. After about two months of use my pc started dead locking. It would totally freeze and I could only fix it by restarting my pc. This would happen once a day. WI tried a bunch of stuff but nothing seemed to fix it. After about half a year with troubleshooting, I finally decided to upgrade some parts of my pc. I bought new RAM: Corsair Vengeance LPX DDR4 3200MHz 32GB. I also bought a new CPU cooler and a new fan.

While installing these, i decieded i should try to completely wipe my C: drive, while also updating to windows 11. So with a clean wipe of two of my drives, and a new OS my problem was solved! My pc was running as smooth as butter.

And then i updated to nvidias 526.98 driver.

Specs:

  • MB: ASUS ROG Strix B550-F GAMING
  • GPU: MSI GeForce RTX 3070 VENTUS 2X OC
  • CPU: AMD Ryzen 5 5600X CPU
  • RAM: Corsair Vengeance LPX DDR4 3200MHz 32GB
  • PSU: Corsair VS650, 650W (from 2016)

Problem:

After the nvidia 526.98 driver update, the driver has been crashing occasionally. This happens usually when gaming, but also when browsing.

Event log says:
The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

I also get Event ID 13 occasionally.

Luckily my pc doesn't deadlock anymore, only the game crashes. This happens usually after max 5 minutes of gameplay. Since this only started happening a few days ago, I have only tried three games: The sims 4, Warzone 2.0 and Spider man remastered. With WZ and spiderman the game will crash after 5 minutes. The sims will keep going for a bit longer. Although the driver will crash throughout the gameplay, with the sreen going white for some seconds before recovering. This will happen for about 40 minutes, until the game freezes on a white screen with me only being able to close it through task manager.

What I have tried:

  • DDU clean driver install.
  • Rolling back drivers to previous versions that have been working for me perfectly eg. 526.47
  • Updated BIOS
  • Disabling “Use hardware acceleration when available” in Edge
  • sfc scan
  • Updated windows

r/techsupport 11h ago

Open | Hardware GPU artifact issues after thermal paste reapplication

29 Upvotes

Hello everyone,

I have had my PC for professional work with Unreal Engine game development as well as gaming since November 2019, it's a Ryzen 7 3700X on a B450 GAMING PLUS MAX, GPU is the MSI 2060 Super Armor.

I think a year ago I started noticing that the hot spot temperatures always reach 105 degrees and the GPU reaches 72 degrees at which point the fans turn on full blast for 5 seconds then turn back down, they do this even with custom fan curves. So I decided a couple days ago to change the thermal paste to CoolerMaster MasterGel Pro V2 (I live in Algeria so product availability is limited). So, the thermal paste application was horrible on the die and I did my best to clean it but it hit all the surrounding small chips/transistors/SODs not sure what they are. After reassembly everything worked well, on full load the temps on hot spot never exceeded 80-85 degrees and the issue was gone but I immediately noticed that when opening my project in UE or certain games, the textures would flicker horribly, it was immediate on UnrealEngine but not in games. The black triangles on the GPU used to happen very very rarely on Unreal Engine, but very few of them and no "artifacty" lines.

The only solution was to underclock it, -110 on Core Clock hit the spot, but this morning after working for a few hours I noticed that it was back and only -200 made it go away. I did a full reinstall of drivers with DDU and everything. Help please lol I'll attach a video of the artifacts and a photo of my cleaning.

This is the artifact effects: https://www.youtube.com/watch?v=8JupumHiz18

Specs of GPU + Die photos before putting new paste: https://imgur.com/a/qjuuS42

Thank you.

EDIT: As a note, when the GPU is on full load, it has a constant coil whine, this has been the case for a long time maybe even since it first ran.


r/techsupport 14h ago

Open | Software my C disk is ungdly full and I dont know why

32 Upvotes

my c disk has 28.9 gigabyte left from 952 (old hard drive for windows)

my D disk has nearly 200 gigabytes of free space (samsung SSD where all my games are)

I do know there are temp files and large junk files in C disk but how can i delet them? (i use windows 11)

EDIT: decided to delet everything in the %temp% and empty my bin, freed up around 20 gigs


r/techsupport 1h ago

Open | Phone S8 immediately declining calls

Upvotes

Samsung S8 keeps declining calls. Someone calls me it doesn't ring and goes straight to voicemail. I can still make calls and send/receive texts.

It takes about 10-15 secs after hitting 'call this person' to start ringing. Receiving texts takes about 10 minutes. Sending texts and calls the other person gets them as soon as its sent.

  • I'm not able to find "Call Barring"
  • I've tried Reset and Factory resetting the phone, still declines immediately
  • Its up-to-date

r/techsupport 2h ago

Open | Hardware Just got a SYSTEM_PTE_MISUSE BSOD?

2 Upvotes

Not sure why, any reason why this happens?

i9 9900ks

32gbs

3080 ti


r/techsupport 2h ago

Open | Phone Phone almost max storage

2 Upvotes

I have 1 game installed that 6 gb and spotify that taking like 4 gb of storage i no photos or videos. I look at what taking the most storage those too are and every else is like 200 mb or less. 30 gb out of 32. I'm pretty good with tech stuff but im stumped with this one.


r/techsupport 6h ago

Open | Hardware my R key and sometimes my Q key wont work sometimes.

5 Upvotes

MSI Laptop
Gl75 9SE
Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz

Its a very sporatic problem, i dont know what triggers it. It doesnt seem to worsen or get better as i use the keyboard. It doesnt seem to change if i restart. At first i thought it had to do something with games i play. Cause it appeared to get worse as i started playing video games. Now im not so sure.

When it DOESNT work. I can do two things to make it woRk. I can either A) Hold the shift key for it to woRk, foR some Reason it always seems to work when i hold the Shift key. or B) I can sort of "tRick" it into working by pressing any key FIRST, THEN pRessing the R or Q button, in quick succession. I went to a computer shop and they recommend changing the hard drive, but i want to see if anyone else might have a fix before i do that.
Could be falty wiring..could be a hard drive issue. Every trouble shooter says the laptops fine, but it isnt lol.

Things of Note
1) Pressure doesnt seem to help, its not as if the keys are dirty. I've taken them off and given them a good clean. did not help
2) Ive attempted many tRoubleshooting methods of my own: Windows memory diagnostics, re-installing the keyboard drivers. Booting in safe mode. and other things but i dont remember them all... Did not help.


r/techsupport 6h ago

Open | Software win 10 unsaved notepad

4 Upvotes

I had a saved notepad file with some text. I opened it today, wrote some stuff and then opened a game. For some reason the notepad closed then. Is there a way for me to recover the data which was added today? It's really important

There are a lot of tutorials with %appdata% but it seems that they are for people who hadn't it saved already before

Also, I noticed that when I open this txt file while the game is opened, the txt file automatically closes itsels, it doesn't happen with other txt files

Please help as it is really important stuff for my mental health (OCD). Hard to explain but it really is and will cause huge ammounts of anxiety if i dont get this back.


r/techsupport 6h ago

Open | Hardware Black bars across sides and top of screen after setting up 2nd monitor

4 Upvotes

So I recently added a second monitor to my setup, a larger 1440p next to my 1080 resolution monitor. and now there are small black bars on the sides and top of both monitors.
I've tried running just one monitor or the other on their own, but I cannot get rid of these black bars, and the older (1080) monitor never had this issue on its own, and I can't seem to get it back to the state in which it was before (without bars before the 2 screen setup).
Here is a link to a photo of the problemand the nVidia custom resizing tool not reaching the edges

Some more specifics:
I'm on Windows 10, build 19405.
nVidia 3070 Ti graphics card, all drivers up to date.
One monitor is 1440p, 170mh refresh rate, the other is 1080p 60hz
The 1440p is connected via display port and the 1080 is via HDMI.
I've tried swapping the cables they use and the ports they plug in to to no avail.
I've tried playing with various settings through Windows display settings, nVidia control panel, and the monitors' built in menus themselves. I've read through a couple different tutorials and watched a couple different videos but none of these seemed to solve my issue.
It's about 1/8 of an inch on the sides and top of the larger monitor and about 1/16th" on the smaller.

Thank you for any help.


r/techsupport 2h ago

Open | BSOD repeated BSOD with "memory management" error code

2 Upvotes

I've been having repeated BSOD starting from last week.

It occurs more when I do CPU-intensive activities like CSGO and gaming but it happens during normal web browsing too. They can be as frequent as 5 minutely especially gaming.

I've had memtest done a few months ago for similar reason but found no error. With a fresh windows reinstall, it's been fine since until now.

They all have the same error code "memory management".

My PC specs are ryzen 3300x, 2x8GB 2400Hz Ram, Rx 580 gpu, A320 board.

I've exported windows log for previous 1 hour when BSOD occurred at least 3 times.

I've linked the SS of the event viewer. https://imgur.com/a/pLxBhgJ


r/techsupport 10h ago

Open | Windows My disk is stuck at 100% and I don't know what to do.

8 Upvotes

Hey, just like the title suggests my disk has been stuck at 100%. I've heard from friends that my computer's performance is slow because of that and I've honestly tried all I could to make it faster. I recently uninstalled Chrome and I'm using Opera as an alternative browser since my brother told me chrome uses a lot of resources. I've also always updated my computer everytime the prompt comes up. I still have 600GB of space available in my computer so I don't think it's a space issue. I recently installer DriverEasy since, when searching online, some people said it may be because I have outdated drivers but I don't want to invest into the Pro version until I'm sure it will resolve the issue (it costs way more than I'd like in my country, but I'd rather that than getting a whole new computer if it works well). I don't really know how to manually update the drivers myself and don't want to mess something up, and the free open source alternatives to DriverEasy seem fishy sometimes when reading the reviews. Just wanted to ask if there something else I can do to bring my the 100% disk usage down. I'm not as techy and don't want to change something difficult or major since I may make a grave mistake, but I'd like some safe solutions to the problem if possible. Thank you so much and I appreciate any and all help.


r/techsupport 5h ago

Open | Phone Accessing my phone(black screen, bricked)

3 Upvotes

Can somebody help me access and control my phone with pc when I can’t use the screen? The phone is connected to my wifi and Google account. I need to enable debug mode so I can flash it. Phone doesn’t get recognized through usb.


r/techsupport 9h ago

Open | Hardware Performance issues

6 Upvotes

Hey

I was hoping anyone could help me figure out why my 4090 is performing so badly. It is sitting at around half fps for most games compared to other builds online. I have a rog rampage vi extreme motherboard. 2x 16 ddr4 3200 MHz ram and a i9-7900x. All temps are fine. Currently running an Windows 11 build. Can anyone plz tell me if anyone of the parts are bottlenecking my pc?

All help is apreciated


r/techsupport 5h ago

Open | Hardware laptop battery stuck at 32% or 0%

3 Upvotes

Hey, my gl702VM notebook battery is either stuck at 0% or at 32%. I already updated my battery drivers but that didnt do anything. Please help.


r/techsupport 3h ago

Open | Hardware What all needs to be done to replace a router?

2 Upvotes

Hello! I have an old router and a modem from my ISP. If I wanted faster internet / more range I’d assume I’d buy a new/better router, correct? Do I need to do anything else with my ISP or otherwise to not have downtime (I work from home so can’t be without internet to long) besides just plugging it into the modem? Thanks!


r/techsupport 0m ago

Open | Hardware Jumping TV image. Fix possible?

Upvotes

Hello, I am just wondering if there is an easy fix for this issue with my TV or if I should just recycle it.

https://imgur.com/a/oFQo1B2


r/techsupport 6h ago

Open | Software Massive ping spikes after updating wifi card drivers

3 Upvotes

I bought an ASUS PCE-AX1800 wifi card recently and well, it was not working properly. The wifi was constantly dropping and I had to reset the card to reestablish the connection. After some research I figuer the issue was an outdated, broken driver that came with the card. Since there are no better drivers from ASUS for the card I installed Intel's AX200 22.180.0 drivers and it no longer drops the connection, but instead it generates massive ping spikes every few minutes, rendering any game unplayable and making it annoying to browse stuff. Anyone has any idea what might be causing these issues and if they can be fixed? I've seen many people complain about that particular web card and I'm considering returning it, but I just wanna know if it can be fixed. TIA


r/techsupport 9m ago

Open | Hardware Why do both of my monitors keep turning off, but my PC stays on?

Upvotes

I just got a second monitor and connected it with my PC today, everything runs smoothly until I open a game. My monitors will stay on, but when I open a game both of my monitors turn off but I can still hear audio and my PC is still running. Before with just one monitor I didn't have this issue, it only happens when I have both monitors connected. I'm thinking it is because of my graphics card or RAM but I'm not sure. I believe I have 8GB of RAM and a Geforce GT 1030 graphics card. Any help is greatly appreciated this is very annoying, and I want to make sure I am not buying the wrong replacement items.


r/techsupport 11m ago

Open | Software IPad pro crashing issue

Upvotes

It has max space that is probably why, but when I enter my password and go to the homepage it iNSTANTLY crashes, showing a black gear icon I tried turning it on and off but it still crashes . I think the problem is storage but I can't delete anything or free up storage cuz I can't access the homepage for over a split second!! Pls


r/techsupport 11m ago

Open | Software Google Maps No Longer Highlighting Roads. Does Anyone Know How to Change This

Upvotes

Up until around 2 weeks ago, if I googled a street name such as "US 30", Google Maps would highlight the entire road in purple. Now when I google a road name, it just shows a pin on a map to a random part of the road. I am using google maps on my laptop. Does anyone know what happened or how I can change this?

Here is a link to a post i made on the google maps subreddit with photos to illustrate the problem: https://www.reddit.com/r/GoogleMaps/comments/z6ijnz/what_happened_to_the_highlight_road_function_on/


r/techsupport 16m ago

Open | Hardware GPU Upgrade, 3080 - won't boot, 1 long 3 short beeps

Upvotes

Hi Reddit,

I have just upgraded my GPU from 1080 to 3080 Gigabyte Vision, mounted it as any other GPU and powered on pc - booted without any issue.

First thing I did was to re-install my GPU drivers, no issues there.

Next step is what I think finessed me, as per below video I've enabled one option in nVidia Control Panel Developer options - "Allow access to the GPU performance counters for all users."

https://www.youtube.com/watch?v=PuF7LMBrsLs&t=1s

Timestamp: "6:12"

After doing so my screens flashed few times and then went black, so I've restarted pc - and from that point it wouldn't boot with 3080 in it.

What I did next, I've mounted back in 1080 - booted without any issue, reverted drivers back to 1080 ones, mounted back 3080 - still, won't boot.

Removed battery for around 20 minutes to reset bios, still won't boot.

Tried switching 6+2 pin cables, same problem.

Next step is to test 3080 in different PC build.

Any other ideas?

Specs:
PSU: Corsair RM850x
CPU: AMD Ryzen 5600x
MOBO: ASUS Prime X570-P
RAM: G.Skill Trident Z 2x 16Gb 4000mHz
GPU: Gigabyte WindForce GTX 1080 / Gigabyte Vision 3080


r/techsupport 19m ago

Open | Windows Microphone sound levels can not be adjusted from 0dB

Upvotes

I have an issue with an external USB sound card where the microphone sound levels in windows can not move away from 0dB. https://i.ibb.co/DgCM3TZ/image-2022-11-30-021001084.png . I can mute it, but no other options works.

I've tried troubleshooting with the windows troubleshooter, manually changing drivers (Let me select drivers option), uninstalled and reinstalled the device, changed USB ports and controllers as well as the actual microphones plugged into the 3.5mm jack.

Anyone ever encountered this before and have a solution that I haven't already covered?


r/techsupport 6h ago

Open | Windows Problem with pc copying and downloading to the Disk

3 Upvotes

When copying or downloading to a disk, after several DAYS of running, it gets to 70% and stops or to the end then errors out.

I have this problem on 2 Desktops and a laptop. What can be done to restart it after stopping. I don’t want to stop the process because it takes several days to complete, if I could.

TIA