r/techsupport Aug 08 '22

Slow internet connection, one-click diagnosis says "Port1: The loop test result is abnormal." Open | Networking

What do I do to fix this problem? My connection's been perfectly fine since yesterday, and pretty much stopped working when I woke up today.

3 Upvotes

View all comments

Show parent comments

1

u/Radijs Aug 08 '22

Physical damage to the ethernet port might be the case. Check if anything is bent on the PC (or if there's anything in it that could interrupt a connection like dirt or grime)

On the router, try a different port?

1

u/Moura-- Aug 08 '22

Switched ports twice, didn't work

Even decided to restart the router, still the same problem

1

u/Radijs Aug 08 '22

And no sign of dirt or damage on the port on the PC?

1

u/Moura-- Aug 08 '22

None

The internet is also slow on Wi-Fi, so I don't think it'd be the cable to the PC, though I could be wrong

1

u/Radijs Aug 08 '22

Weird, best to cover the basics then, can you factory reset your router/modem?

1

u/Moura-- Aug 08 '22

Doing it rn

1

u/Moura-- Aug 08 '22

Done

Same exact issue

1

u/Radijs Aug 08 '22

Since you've got this problem across multiple devices, I suspect it's something with your internet connection or modem.

I'd suggest getting in touch with your ISP.

1

u/Moura-- Aug 08 '22

Thanks for the help

1

u/Radijs Aug 08 '22

Good luck