r/techsupport Aug 08 '22

Slow internet connection, one-click diagnosis says "Port1: The loop test result is abnormal." Open | Networking

What do I do to fix this problem? My connection's been perfectly fine since yesterday, and pretty much stopped working when I woke up today.

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u/Moura-- Aug 08 '22

Switched ports twice, didn't work

Even decided to restart the router, still the same problem

1

u/Radijs Aug 08 '22

And no sign of dirt or damage on the port on the PC?

1

u/Moura-- Aug 08 '22

None

The internet is also slow on Wi-Fi, so I don't think it'd be the cable to the PC, though I could be wrong

1

u/Radijs Aug 08 '22

Weird, best to cover the basics then, can you factory reset your router/modem?

1

u/Moura-- Aug 08 '22

Doing it rn

1

u/Moura-- Aug 08 '22

Done

Same exact issue

1

u/Radijs Aug 08 '22

Since you've got this problem across multiple devices, I suspect it's something with your internet connection or modem.

I'd suggest getting in touch with your ISP.

1

u/Moura-- Aug 08 '22

Thanks for the help

1

u/Radijs Aug 08 '22

Good luck