r/techsupport Aug 14 '22

Lightning strike cut off my internet Open | Networking

There was a lightning strike earlier but the power was not cut. As the said lightning striked, the internet also went out. I am connected to my router via phone and laptop (wifi) but it just says "No internet" What should I do? (Tried rebooting and factory resetting it 5 times already)

2 Upvotes

1

u/iHearRocks Aug 14 '22

Call your ISP. Might be that they have an outage due to the lightning strike.

1

u/Distinct_Depth_7897 Aug 14 '22

Actually, i think its a router thing. The original router has internet now, and the other router upstairs still doesnt. I use it as an access point so i can have internet all over the house. Its a tplink wr941n

1

u/iHearRocks Aug 14 '22

Well if you factory resetted it you need to set it up again. Or are you saying it's connected to the main router already but it still doesn't work?

1

u/Distinct_Depth_7897 Aug 14 '22

Yep. Factory reset, set up, and connection done, but still no internet

1

u/iHearRocks Aug 14 '22

Can you login to the ap and see if it has some network tools like being able to ping? Try pinging some website.

Do you get an IP assigned to your devices when connected to the ap?

1

u/Distinct_Depth_7897 Aug 14 '22

I have pinged in in cmd like it says on google and it pings back

1

u/iHearRocks Aug 14 '22

On your laptop? What was the result? Check if you have an IP assigned as well, in CMD type ipconfig. You should probably see a 192.168.x.x if you do that means you at least have connection to the main router. Try pinging your IP-adress from ipconfig and the gateway address + ping a website (like Google.com) and also ping an ip adress on the internet, like 1.1.1.1 and report the result

1

u/Distinct_Depth_7897 Aug 14 '22

I cant ping google. It says media disconnected

1

u/iHearRocks Aug 14 '22

What about the others?

1

u/Distinct_Depth_7897 Aug 15 '22

Sorry fell asleep xD Its actually okay now just needed to change ports in the main router

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