r/techsupport Aug 15 '22

My PC won't stay connected to my WIFI but everything else will. Open | Networking

Hi,

The last few days my PC won't stay connected to my WIFI. It detects it fine but it keeps saying no internet every few seconds. I've tried forcing my PC to forget the connection and then reconnecting but that hasn't helped.

My TV, phone and every other device in the house can use it fine which made me think it was a hardware issue BUT when I use my phone as a hot spot it can detect and use that just fine (albeit more slowly).

This has been going on for a few days but at first it was only when I turned the PC on and it would eventually start working. Unfortunately it's taking longer and longer each time where it was originally a few minutes now it's been well over an hour.

Has anyone any idea what it might be or any other troubleshooting suggestions I could try?

Thanks

2 Upvotes

2

u/OkMany3232 Aug 15 '22

Did you reboot the router and check logs both in windows and the router?

1

u/DorianOtten Aug 15 '22

I've turned the router off and on but not held in the reset if that's what you mean. I'm unsure if doing that will cause all the devises to lose the password/log in details when it comes back and I dont live alone so was weary of trying that. I dont know how to check logs. I'll google that now

1

u/DorianOtten Aug 15 '22

So the windows log doesbt seem to have any obvious error messages at or around the time I logged on and my router doesnt seem to have a "log" as such

2

u/OkMany3232 Aug 15 '22

Have you ever had any security software installed (including antivirus and vpn)?

1

u/DorianOtten Aug 15 '22

Yeah I have McAfee total protection. No vpns

1

u/OkMany3232 Aug 15 '22

1

u/DorianOtten Aug 15 '22

What does it do?

2

u/OkMany3232 Aug 15 '22

Make sure all of McAfee is gone

1

u/DorianOtten Aug 15 '22 edited Aug 15 '22

Ok McAfee is fully gone. WIFI is no better

1

u/OkMany3232 Aug 15 '22

Try reinstalling the driver

1

u/DorianOtten Aug 15 '22

on my WIFI dongle?

Edit - went through everything and they all say they have the latest drivers already

→ More replies

1

u/rproffitt1 Aug 15 '22

Test with a replacement WiFi adapter.

2

u/DorianOtten Aug 15 '22

I dont have one spare but I've ordered another on amazon.