r/techsupport Aug 18 '22

pc Ethernet connection very slow Open | Networking

I built a computer last week and everything is working just fine except for the internet, I have an Ethernet connection and my router is right next to my pc, I also have a wifi dongle that came with my asus b550 f gaming wifi motherboard, my speed test on the computer reads 40-50mbps on average but downloading games I'm not seeing anything over 6mbps, nothing else is connected to the router except my computer. Very frustrating, please help.

3 Upvotes

7

u/Linclin Aug 18 '22 edited Aug 18 '22

Are you confusing mbps with MB/s. Steam uses MB/s the tests use mbps.

3

u/Pure-Pirate-4862 Aug 18 '22

Nah I'm going off Mbps, download speed on steam and battle net are bottlenecked at 6mbps each, everything else works fine though

4

u/HowMyDictates Aug 18 '22

Speed test results are rated in Mb/s, Steam download speeds as MB/s.

6 MB/s = 48 Mb/s = "my speed test on the computer reads 40-50mbps on average," so... you sure?

5

u/Grouchy-Education292 Aug 18 '22

You can configure Steam to show either MBytes/s or Mbits/S

Steam --> Settings --> Downloads --> Display download rates in bits per second (Checkbox)

2

u/bACk_iN_MaDaY Aug 18 '22

I would check around to see what your Ethernet port is rated at. My desktop was having the same issue and even though the chip was rated for 1gb/s the port itself was only rated for 100mbs. Ended up having to get a USB eth adapter and got my full 1gbs. Also make sure everything is updated.

2

u/Pure-Pirate-4862 Aug 18 '22

I'll try all that cheers dude 👍🏻everything is updated according to Windows and the asus aftershock panel as well

2

u/Pure-Pirate-4862 Aug 18 '22

Armoury crate sorry

1

u/stormfor24 Aug 18 '22

Chances are pretty good that is the speed of the server you are downloading games from unfortunately. If it's just that there's not much of anything you can do about it

1

u/stormfor24 Aug 18 '22

Is the speed just bad when downloading games?

2

u/Pure-Pirate-4862 Aug 18 '22

Yeah only bad when downloading games, I use steam and battle net just for cold war and they download at the same speed, i can't even play cold war because it's so slow which makes me think something is wrong

1

u/stormfor24 Aug 18 '22

I'm not sure what it could be but there is definitely something wrong if the games are slow

1

u/Grouchy-Education292 Aug 18 '22 edited Aug 18 '22

From Steam, I am getting peak rates of 4MBps/32Mbps on my network setup.

If you are only getting 6Mbps/0.75MBps in Steam but 30-40Mbps in speed tests from the same machine then it could be...

  1. The download server capacity being hit hard at the time you are downloading

  2. ISP Throttling of Steam/Battlenet downloads

  3. Router QoS settings throttling

  4. Some other internet infrastructure routing bottleneck issue between you and the servers

To potentially workaround either 2 or 3, you could try using a VPN service such as Norton VPN as that will hide the precise nature of the traffic from the Router/ISP. If you are already doing this, then you could try NOT using a VPN.

To address 4, you could try rebooting the ISP router to get a new IP and potentially a better route.

But my best guess is the root cause would be 1 rather than anything specific you may be able to control.

It is highly unlikely to be a local machine issue, but I would check your Steam/Battlenet download settings to ensure you have not inadvertently capped them.

Another thing to consider is that we are assuming you are the only user on your network, but it sounds like you know what you are doing.

1

u/Gods_Soldier_ Aug 18 '22

many possibilities here, I would start by doing a simple ping test on your PC then doing a ping test on another device to verify if it is a network issue or device issue. if network is slow only on your PC, you can try to isolate issue by viewing task manager to see what resource on your pc is near or at 100%. If its net work ping tracert your router/modem ip to verify packet loss, and if your router ping and packet loss is fine then ping tracert google to verify network loss.

so many possibilities, testing little by little will help isolate the issue.