I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can’t figure out why it is done.
Sometimes the operator is in another state! There was an article I read a while ago about… maybe it was Carl’s Jr.? but they were saying that the drive thru operators were in call centers in states with a lower labor cost.
Not exactly uplifting, but “yay capitalism” I guess.