UPDATE: 02:20 Zurich - We have rerouted impacted traffic and if you were on one of the impacted networks, please try again as the issue should now be resolved for you. Some issues persist with Proton Docs only, which we are continuing to work on.
Original message:
Hi all, sorry for the delay in responding here. We’re aware of the issue and the network team is working on it. Root cause is a fiber failure somewhere in Nordic/Baltic region. It’s randomly impacting some users if your ISP happens to route over the impacted routes.
If you are impacted, using a VPN (like Proton VPN) will very likely solve the issue for you while we work on implementing a full fix.
As you might have seen on the news, fiber lines in the Baltics have been going down for unexplained reasons lately, and more issues cropped up tonight. We are removing the problematic sites and networks to reroute traffic, but it’s taking a bit longer than usual since we’re having some issues accessing some of our equipment in that region.
I just checked both the web and app.
The android app is working, pulling down new messages.
It looks like it’s just web front end that’s down.
