This user did hours over a day of violent and transphobic hate speech and was not banned due to absentee admins. And when admins finally take action it’s for “userbase request”?
Uhhhhh? Am I missing something? SDF admins don’t seem to be willing to operate a community as a community of 4k users.
No hate to the admins if they are underpaid or whatever. SDF just needs to appoint reachable and bare minimally invested admins, and if they can’t maybe shouldn’t be running a Lemmy instance; it’s not really a “set it and forget it” deal.
We spammed all communication channels to wake the admin up. Just a bit ago, the troll activated again with and the admin was ontop of it within the hour
I’m glad they are at least reachable again. I hope they can at least find a handful of admin volunteers to cover user safety concerns across time zones. That should absolutely be possible out of 4,000 users but definitely needs to be done.
Honestly makes me proud of my instance which has 500 users but 4 admins, all of whom respond often within the hour!
Getting an admin response within hours sounds extremely reasonable to me, TBH. You may want to reconsider your expectations of free services, this is coming across pretty entitled.
I edited the wording to be clearer for those who haven’t been keeping up with recent PTB posts. To clarify, it was over a day.
With that in mind, a day is absolutely a reasonable timeframe for an instance with 4,000 users to expect action—though calling it “entitlement” is a rather skewed perspective. This concerns the safety of a lot of users, who were essentially left unprotected.
If SDF lacks the resources to maintain safety, they should at the very least disable automatic approvals for new users and communities, which, as I understand, had not been done at the time of writing this post. They should consider recruiting volunteer admins and adding Matrix contacts to the instance sidebar for urgent abuse cases like CSAM.
Again, I have no ill will toward the team—I’m simply reporting what happened and what we should hope to see addressed moving forward.
Fair enough! I guess the tone of your post comes across as more complaining than constructive. Your comments sound a lot different :)
