This is why my emails and calls aren’t being responded to.

Usually it’s pretty easy, I reach out, ask how their day or week is going and if they mention kids I ask how the family is doing. We talk about random things for a bit, then we start going into the latest projects the library is working on and how I could use their help. The usually response is, I never thought a Library would need that, and we schedule the next set of meetings to talk with their internal experts.

Our city’s purchasing policy says we have to go through state approved contracts/vendors before going to other vendors. I was just informed that Staples has a state wide contract, and the sales rep is answering my emails, so they get our business going forward.

For the record, yes I have contacted their manager and still no response. We needed some Chrome Management licenses, and could get them from CDW-G (I work at a library) with a 30% discount. Sent in the order, provided the needed on and off domain emails, then nothing. It’s not the first time, with previous times documented, so I have taken the issues to the Purchasing Coordinator for my city. No idea what, if anything, is going to happen next.