• 21 Posts
  • 423 Comments
Joined 1 year ago
cake
Cake day: July 4th, 2023

help-circle





  • The whole start to Graceland by Paul Simon is pretty vivid:

    The Mississippi Delta Was shining like a national guitar.
    I am following the river down the highway through the cradle of the Civil War.
    I’m going to Graceland, Graceland - Memphis, Tennessee
    I’m going to Graceland

    Poor boys and pilgrims with families and we are going to Graceland
    My traveling companion is nine years old he is the child of my first marriage
    But I’ve reason to believe we both will be received in Graceland

    I have never been to Tennessee. But this intro really conjures up some vivid imagery of driving down a highway through some historic country, along a river in the company of a child - and being among many others going to the same place.

    It’s pure poetry.






  • The biggest problem I see with this is the scenario where calls are recorded. They’re recorded in case we hit a “he said, she said” scenario. If some issue were to be escalated as far as a courtroom, the value of the recording to the business is greatly diminished.

    Even if the words the call agent gets are 100% verbatim, a lawyer can easily argue that a significant percentage of the message is in tone of voice. If that’s lost and the agent misses a nuance of the customer’s intent, they’ll have a solid case against the business.


  • I did phones in a different century, so I don’t know whether this would fly today. But, my go-to for someone like this was “ok, I think I see the problem here. Shall we go ahead and fix it or do you need to do more yelling first?

    I can’t remember that line ever not shutting them down instantly. I never took it personally, whatever they had going on they were never angry at me personally.

    Then again, I do remember firing a couple of customers (“we don’t want your business any more etc”) after I later became a manager and people were abusive to staff. So you could be right, also.



  • Surely opinions on this are going to vary wildly? Lemmy is full of people installing graphene and de-googling, while I’m happy with stock Android on Pixels with a custom launcher. Samsung, Sony and Asus all have serious devotees as well.

    There’s also different responses depending on what you want in a phone. Some people want smaller than 6", others must have a 3.5mm jack. Some want SD storage. The camera is vital for me, but most of my colleagues don’t really care about the camera.

    How would you sift through all that for a “best” one size fits all phone?